Business Support Manager – East Cleveland PCN – Skelton

Job summary

East Cleveland Primary Care Network is seeking to appoint a Business Support Manager to work closely with the Digital Transformation Programme Manager in order to support delivery of the requirements of the PCN DES contract.

The successful candidate will be based at one of the PCN member practices although there will be a requirement to travel to other practices across the Network which includes Brotton, Guisborough, Loftus and Skelton-in-Cleveland.

The role is offered on a full-time basis although part-time, 30+ hours per week would be considered for the right candidate.

Main duties of the job

The successful candidate will be responsible for supporting the Digital Transformation Programme Manager in the day-to-day running of the PCN office and delivery of the contract.

This role would suit an individual who is familiar with working in a busy office environment, who is able to multi-task and use their own initiative to manage competing priorities.

East Cleveland PCN supports personal development and appropriate training for this role will be given.

About us

The East Cleveland Primary Care Network (PCN) team works with local practices to provide and develop efficient and effective services with patients at the centre.

Job description

Job responsibilities

PRIMARY DUTIES AND AREAS OF RESPONSIBILITY

Provide high quality general and financial support to the PCN, coordinating financial processes including invoicing and salaries

Act as a point of contact for the organisation, communicating effectively and dealing with telephone calls, correspondence and emails

Develop strong working relationships with both internal and external stakeholders

Work closely with the PCN Digital Transformation Programme Manager to support the implementation and coordination of PCN DES requirements

Diary management: arranging appointments and meetings as required

Organise, coordinate and facilitate various meetings & events on behalf of the PCN eg booking venues, preparing papers, taking minutes and recording actions from time to time you may be required to chair meetings

Represent the organisation at various events as appropriate

Support PCN members and partner organisations, promptly responding to requests for information, advice and support, escalating as appropriate

Production of documentation including presentations, policies, procedures and reports using Microsoft Office software

Assist in collating and managing statistical information on behalf of the PCN via clinical systems eg GPad and SysmOne

Accurate data coordination

Support the process for recruitment, induction and training of new employees

Support with project implementation and coordination

Undertake desk top research as required

Undertake data collection, analysis and reporting as appropriate

Organise, coordinate and facilitate various events on behalf of the PCN

Coordinate HR and H&S functions in conjunction with Digital Transformation Programme Manager

Maintain and update PCN website and electronic file structure

Ability to use own initiative and work autonomously using own initiative within specific parameters to meet pre-arranged deadlines

Act as team leader and deputise for Digital Transformation Programme Manager as required

Carry out any other appropriate duties as required.

Person Specification

Qualifications

Essential

• GCSE Maths and English (or equivalent)
• IT qualification and competent in Microsoft Office packages especially Outlook, Word, Excel, PowerPoint and Teams
• NVQ Level 3 Business Administration (or relevant experience)
• Experience of project coordination
• Experience of creating processes to organise and monitor tasks, ensuring timely completion within deadlines

Desirable

• Knowledge and understanding of Primary Care Network arrangements and their contribution to the NHS 10-Year Plan
• Knowledge and experience of using clinical systems including SystmOne

Experience

Essential

• Previous experience of working in the NHS, specifically in Primary Care and with healthcare professionals (including unpaid work)
• Previous experience of working as a senior administrator/PA
• Previous experience of working in a busy, fast paced environment
• Experience of collating, analysing and presenting data
• Previous experience of coordinating time limited projects.

Desirable

• Previous finance experience eg coordinating, monitoring and paying invoices etc
• Previous experience of working in a management role

Skills

Essential

• Good communication and interpersonal skills
• Excellent written, verbal, listening and record keeping skills
• Awareness of the principles of confidentiality and diplomacy
• Problem solving
• Ability to work autonomously and use initiative to prioritise competing tasks
• Accuracy & attention to detail
• Full driving licence some travel will be required
• Ability to work in a busy environment to strict deadlines
• IT skills e.g. MS Word, Excel, Powerpoint, Outlook, Teams, clinical systems etc
• Extensive diary management.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Cleveland PCN Ltd

Address

Hillside Practice

Windermere Drive

Skelton-in-cleveland

Saltburn-by-the-sea

Cleveland

TS12 2TG