Business Support Manager – Hillside Practice – Skelton

Job description

Job responsibilities

PRIMARY DUTIES AND AREAS OF RESPONSIBILITY

• Provide high quality general and financial support to the PCN
• Act as a point of contact for the organisation, communicating effectively and dealing with telephone calls, correspondence and emails
• Develop strong working relationships with both internal and external stakeholders
• Work closely with the PCN Digital Transformation Programme Manager to support the implementation and coordination of PCN DES requirements
• Diary management: arranging appointments and meetings as required
• Arrange and attend PCN meetings, preparing papers, taking minutes and recording actions from time to time you may be required to chair meetings
• Represent the organisation at various events as appropriate
• Support PCN members and partner organisations, promptly responding to requests for information, advice and support, escalating as appropriate
• Production of documentation including presentations, policies, procedures and reports using Microsoft Office software
• Assist in collating and managing statistical information on behalf of the PCN via clinical systems eg GPad and SysmOne
• Coordinating financial processes including invoicing and salaries
• Support the process for recruitment, induction and training of new employees to the organisation
• Support with project implementation and coordination
• Undertake desk top research as required
• Undertake data collection, analysis and reporting as appropriate
• Organise, coordinate and facilitate various events on behalf of the PCN
• Maintain and update PCN website
• Ability to work autonomously using own initiative within specific parameters to meet pre-arranged deadlines
• Act as team leader and deputise for Digital Transformation Programme Manager as required
• Carry out any other appropriate duties as required.

Person Specification

Qualifications - Essential

• GCSE Maths and English (or equivalent)
• IT qualification and competent in Microsoft Office packages especially Outlook, Word, Excel, PowerPoint and Teams
• NVQ Level 3 Business Administration (or relevant experience)
• Experience of project coordination
• Experience of creating processes to organise and monitor tasks, ensuring timely completion within deadlines

Desirable

• Knowledge and understanding of Primary Care Network arrangements and their contribution to the NHS 10-Year Plan
• Knowledge and experience of using clinical systems including SystmOne

Experience - Essential

• Previous experience of working in the NHS, specifically in Primary Care and with healthcare professionals (including unpaid work)
• Previous experience of working as a senior administrator/PA
• Previous experience of working in a busy, fast paced environment
• Experience of collating, analysing and presenting data
• Previous experience of coordinating time limited projects.

Desirable

• Previous finance experience eg coordinating, monitoring and paying invoices etc
• Previous experience of working in a management role

Skills - Essential

• Good communication and interpersonal skills
• Excellent written, verbal, listening and record keeping skills
• Awareness of the principles of confidentiality and diplomacy
• Problem solving
• Ability to work autonomously and use initiative to prioritise tasks
• Accuracy & attention to detail
• Full driving licence some travel will be required
• Ability to work in a busy environment to strict deadlines
• IT skills e.g. MS Word, Excel, Powerpoint, Outlook, Teams, clinical systems etc
• Extensive diary management.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.